No-shows cut by 41% across a two-location dental practice

Manual reminder calls were eating front-desk hours and still leaving empty chairs. An automated reminder and waitlist system cut no-shows by 41% within one quarter.

The problem

Reception called patients the day before appointments when they had time — which meant many patients were never reminded at all. Late cancellations left chairs empty because nobody had time to work the waitlist.

What we built

We built a three-touch reminder sequence (72 hours, 24 hours, morning-of) over SMS and email with one-tap confirm and reschedule links. Any cancellation automatically pinged the waitlist in order until a slot was claimed.

The results

No-show rate

-41%

Slots refilled monthly

28

Front-desk hours saved

11/wk

See the services behind this build.